Terms & Conditions in short

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at Vasuma, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Vasuma as responsible for the personal information.
  • Events outside Vasuma's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Vasuma reserves the right to amend any information without prior notice.

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Vasuma, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Vasuma for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Vasuma as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Vasuma and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Vasuma to delete or correct the information held about you. By accepting the Vasuma Conditions, you agree to the above.

Welcome message

contact riverbasin outfitters:

Have questions about fit, color or materials?  Want some help finding a gift?  We encourage you to email us with comments and suggestions at river.rei@gmail.com.  We are happy to receive input on the website, merchandise, opportunities for growth and learning and collaborations.

We respect your privacy and will not share any customer information under any circumstances.  This includes our mailing list, email and personal information.

about the materials:

I love to use reclaimed fabrics, like bed sheets, pillow cases, curtains, sweaters, men's oxford shirts, etc.  These fabrics have a story to tell; whether it is the original designer, small repairs done by hand that make a dress so one of a kind and frozen in time, or small stains. 

Synthetic fibers like polyester and nylon are made from petroleum-based chemicals.  Their production also requires a much higher consumption of energy and chemicals and uses non-renewable resources.  That is why it is so important to recycle these fibers in remaking garments.

Payment

All products remain Vasuma's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Vasuma.

All transfers conducted through Vasuma are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

 

 

Direct payment is preferred but we also accept PayPal and personal checks.

ALL payment must be received before the item is shipped due to shipping costs.

All payment types must be received within 7 days of order, if not, ordered item will be re-posted for anyone else to buy.

custom orders:

all custom orders customers must pay a 50% deposit when making an order.  This is due to time and money spent on materials and shipping costs.  This deposit is non-refundable and is deducted from the total price.  The rest of the payment must be made upon delivery of finished product. 

for cancellation policy, please see refunds and exchanges.

 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

gift wrap:

gift wrapping is available upon request for an additional $3.  Please purchase together when you check out.  All wrapping materials are recycled and salvaged.  I have fun collecting vintage and unusual wrapping paper from thrift store/ yard sales and salvaging materials at gift giving times.  This includes a handmade card as well.  Include a note in your message to the seller if you wish to have a hand written note attached.  Otherwise handmade card will be blank.

custom orders:

all custom orders customers must pay a 50% deposit when making an order.  This is due to time and money spent on materials and shipping costs.  This deposit is non-refundable and is deducted from the total price.  The rest of the payment must be made upon delivery of finished product.  To help me make the correct size, please use the size guidelines below.  To make sure your body measurements are precise, use a fabric tape measure, and, if possible, wear only your underwear.

1- Height: Stand with normal posture, barefoot. Measure from the floor to the top of your head.

2- Chest/Bust: Measure horizontally around the fullest part of the chest.

3- Waist: Measure around the natural waistline, keeping the tape measure slightly loose.

4- Hips: Meause horizontally around the fullest part of the bottom at your hips.

5- Outer leg length (for pants/jeans): Measure from your waist, over your hips, down tot he top of the sole of your foot.

product care:

recycled garments:  sweaters, pillow case dresses

machine wash in cold water with like colors and machine or line dry.  All garments have been washed in hot water and machine dried before being sold.

handwoven garments and house wares:

machine wash in cold water with like colors.  To insure longevity in such a special item, line dry or lay flat on a towel.

general tips for greener washing:

-use and energy- and water-efficient washing machine.  Look for the EnergyStar Symbol.

-Wash colors separately.  Turn Clothes inside out to protect prints and colors.

-Use environmentally friendly, bleach-free laundry detergents without optical brighteners or phosphates.

-Skip the fabric softener.

-Only wash full loads to save water.

-When possible, don't use your dryer- line dry instead.  More work, yes, but it extends the life of your clothes, and the planet.

-No need to dry-clean-- dry cleaners use large amounts of the chemical solvent tetrachloroethylene, a powerful degreasing agent that's also a suspected carcinogen, can aggravate asthma and allergies, and is harmful tot he environment.

 Shipping

all shipping costs are set by weight by the US post office, and are posted separately for each item on riverbasinoutfitters.etsy.com.  I add $3 for handling; wrapping items in recycled shipping materials and driving to the post office and a tracking number on each package.  Your order will be filled asap, usually within two business days.  riverbasin orders are shipped with the US Post Office, first class, which takes 2-7 business days.  Please contact us for international shipping.  We will ship anywhere on the planet.  We will notify you with a email when the item is sent and when to expect it.  If your package does not show up on time, rest assured, tracking numbers are placed on every package and can be located online.

 

Return policy

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. 

return policy:

We gladly accept returns and exchanges for store credit ONLY within 15 days of ship date for items in original condition.  The items should not have been worn, altered or damaged.  All tags must be attached when returned.

Please note: Shipping and handling charges are non-refundable.  Sale, discounted merchandise and custom orders are final.  Sorry, no refunds; we are still a growing business and currently cannot afford full reimbursements.    

send returns/exchanges to:

RIVTAK 
2208 Pike Street
Durham, NC 27707

If you wish to return or exchange any items, please keep this in mind:  all items are one-of-a-kind and handmade, riverbasin may discontinue a style after one season.  If you have any questions to do with your return/exchange, please communicate through etsy.com conversations or e-mail via river.rei@gmail.com.